The insights DBM brought to life have informed how we’re meeting the needs of our customers
Australia's Largest Insurer
DBM has demonstrated their ability to deliver a range of services including a strategic Net Promoter Score and a driver analysis on a range of customer feedback metrics, to deliver actionable insights and presentations to stakeholders.
Major Australian University
Our focus groups were moderated expertly by DBM, and their fact based insights provided clear guidance on next steps.