Oct 2019

The DBM Future of Financial Services Breakfast

Misconduct, digitalization, disruption. With all the noise surrounding the financial services industry, how can you tell fact from fiction?

About this Event

Will the heavily publicised neobanks pose a genuine threat to Australia's four-pronged oligopoly?

Are bank branches becoming redundant in an age of increasing digitalization?

Most importantly - how can banks meet the needs of the post-Hayne commission customer?

Delivering powerful new insights informed by real customer views and perceptions, join DBM researchers discussing the theme: 'Fact & Fiction in an Era of Financial Services Disruption'.

Sophie Elsworth - national finance journalist writing across the Herald Sun, Daily Telegraph and Courier Mail among other leading metropolitan publications will feature as our guest speaker, discussing the needs of today's banking customer.

Join us as we query and question many common misconceptions clouding the customer experience management and marketing strategies of Australia's financial services institutions. The DBM Future of Financial Services Breakfast will stimulate thought, challenge beliefs and ultimately provide greater clarity around the future of banking in Australia.

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