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The third annual DBM Awards was held in March 2021 and showcased the best of the best in financial services. Our awards are a little different from other programs. Winners are selected by over 80,000 Australian consumers and business owners via our DBM Atlas survey, the largest financial services research program in the country. Rather than a lengthy awards submission process judged by a subjective panel, results are based solely on feedback on the experiences of customers with their financial institutions. 

 “It’s been a challenging 12 months, and financial institutions have really stepped up to the plate to support their customers when it mattered most. These Awards recognise Australia’s financial institutions for the work they do supporting customers through life’s successes and challenges – whether it’s starting a business, buying a property, investing for the future, or recovering from an unexpected setback, they all play such an important role for so many people”  

said CEO Kipling Zubevich.

This year’s awards were held virtually, here are some highlights.
Below are the winners by category.
Congratulations to all the winners!

DBM Australian Financial Awards 2021

 Below are the winners by category, marquee awards written in bold. 


Business Banking Awards 


  • Most Recommended Institutional Bank: ANZ 
  • Most Recommended Major Business Bank: NAB 
  • Most Recommended Business Bank:
    Bendigo Bank 
  • Best Business Relationship Managers: Bendigo Bank 
  • Best Business Relationship Managers (Major Bank):
    Westpac 
  • Best Major Digital Business Bank: Commonwealth Bank 
  • Best Digital Business Bank: Bendigo Bank 
  • Best Business Customer Service (Major Bank): Commonwealth Bank 
  • Best Business Bank Customer Service: Bendigo Bank 
  • Most Competitive Major Business Bank: NAB 
  • Most Competitive Business Bank: HSBC 

Consumer Banking Awards


  • Most Recommended Neobank: Up 
  • Most Recommended Customer-owned Bank: Bank Australia 
  • Most Recommended Major Bank: Commonwealth Bank 
  • Most Recommended Bank: ING 
  • Most Innovative Major Bank: Commonwealth Bank 
  • Most Reputable Major Bank: Commonwealth Bank 
  • Best Major Digital Bank: Commonwealth Bank 
  • Best Customer Service (Major Bank): Commonwealth Bank 
  • Best Personal Bankers (Major Bank): ANZ 
  • Most Competitive Major Bank: NAB 
  • Most Innovative Bank: P&N Bank 
  • Best Digital Bank: Teachers Mutual Bank 
  • Most Competitive Bank: Bank First 
  • Best Customer Service: Bank First 
  • Most Reputable Bank: Teachers Mutual Bank 

Financial Products Awards 


  • Most Recommended Home Loan (Major Bank): Commonwealth Bank 
  • Most Recommended Home Loan: UBank 
  • Most Recommended Owner Occupier Home Loan (Major Bank): ANZ
  • Most Recommended Investor Home Loan (Major Bank): Commonwealth Bank
  • Most recommended First Home Buyers Loan (Major Bank): Commonwealth Bank 
  • Most recommended Owner Occupier Home Loan: UBank
  • Most recommended Investor Home Loan: Bendigo Bank
  • Most recommended First Home Buyers Loan: CUA
  • Most recommended Personal Loan: ING 
  • Most Recommended Everyday Account: Up
  •  Most Recommended Online Savings Account: Bank First
  • Most Recommended Deposit Account: Up
  •  Most Recommended Credit Card (Major Bank): Commonwealth Bank Student Credit Card
  • Most recommended Credit Card: Teachers Mutual Bank Credit Card
  • Most Recommended Industry Superannuation Fund: Cbus
  • Most Recommended Superannuation Fund: Australian Ethical Super 

Insurance Awards 


  • Most recommended Commercial Insurer: Elders 
  • Most recommended General Insurer: RAA
  •  Best Motor Insurance (NSW): Commonwealth Bank
  • Best Motor Insurance (VIC): Commonwealth Bank 
  • Best Motor Insurance (QLD): Shannons 
  • Best Motor Insurance (SA): APIA
  • Best Motor Insurance (WA): APIA • Best Motor Insurance (TAS): RACT
  • Best Motor Insurance (ACT): NRMA
  • Best Home Insurance (NSW): APIA
  • Best Home Insurance (VIC): RACV
  • Best Home Insurance (QLD): Coles Insurance
  • Best Home Insurance (SA): RAA
  • Best Home Insurance (WA): APIA
  • Best Home Insurance (TAS): RACT
  • Best Home Insurance (ACT): NRMA
  • Best Travel Insurance: Cover-More
  •  Best Life Insurance: NRMA 

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