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DBM Australian Financial Awards 2022

Recognition | Celebration | Prestige  
The fourth annual Australian Financial Awards were held in  March 2022. DBM Consultants showcased the best of the financial services industry as voted by over 80,000 Australian customers via our flagship study, DBM Atlas.

Kipling Zubevich

- CEO DBM Consultants
“Over the last 12 months the financial services industry has continued to feel the effects of the COVID-19 pandemic and the impacts on local and international economies. In today’s highly volatile environment it’s more important than ever to listen to the voice of the customer in order to adapt, innovate and grow. This event will be a great opportunity to celebrate the success of Australia’s best financial institutions as voted by their very own customers.” 
2022 Winners and Finalists  

DBM Australian Financial Awards

Unlike other awards programs, winners are determined by customers responding to Australia’s largest financial services study – DBM Atlas. In addition to these marquee awards, there are numerous awards across consumer and business banking, insurance, wealth and retirement. The full shortlist of finalists in all award categories. (Finalists are displayed in alphabetical order)
Business Banking Awards
Award Finalists Winner
Most Recommended
Major Business Bank

Commonwealth Bank
NAB
Westpac
Commonwealth Bank
Most Recommended
Business Bank

Bendigo Bank
Rabobank
Rural Bank
Bendigo Bank
Most Recommended
Institutional Bank

ANZ
Commonwealth Bank
NAB
Commonwealth Bank
Best Business
Relationship Managers

Bendigo Bank
Rabobank
Rural Bank
Rural Bank
Best Business
Relationship Managers
(Major Bank)
ANZ
NAB
Westpac
Westpac
Best Major
Digital Business Bank
Commonwealth Bank
NAB
Westpac
Westpac
Best Digital Business Bank Bendigo Bank
Rabobank
Rural Bank
Rabobank
Best Business
Customer Service
(Major Bank)
Commonwealth Bank
NAB
Westpac
Commonwealth Bank
Best Business Bank
Customer Service
BankSA
Bendigo Bank
BOQ
Bendigo Bank
Most Competitive
Major Business Bank
Commonwealth Bank
NAB
Westpac
NAB
Most Competitive
Business Bank
Bendigo Bank
Rabobank
Rural Bank
Rabobank
Consumer Banking Awards
Award Finalists Winner
Most Recommended
Major Bank

ANZ
Commonwealth Bank
NAB
NAB
Most Recommended Bank

Bendigo Bank
ING
Newcastle Permanent
ING
Most Recommended Customer-owned Bank

Bank Australia
Credit Union SA
Teachers Mutual Bank
Teachers Mutual Bank
Most Recommended Neobank

86 400
Up

Up
Most Innovative Major Bank

ANZ
Commonwealth Bank
NAB
Commonwealth Bank
Most Reputable Major Bank ANZ
Commonwealth Bank
NAB
NAB
Best Digital Bank
(Major Bank)
ANZ
Commonwealth Bank
NAB
Commonwealth Bank
Best Customer Service
(Major Bank)
Comonwealth Bank
NAB
Westpac
NAB
Best Personal Bankers
(Major Bank)
ANZ
NAB
Westpac
ANZ
Most Competitive Major Bank ANZ
NAB
Westpac
NAB
Most Innovative Bank Bank Australia
Heritage Bank
P&N Bank
Bank Australia
P&N Bank

Best Digital Bank Bendigo Bank
ING
St.George
ING
Most Competitive Bank Bank Australia
BankVic
Credit Union SA
Teachers Mutual Bank
Credit Union SA
Best Customer Service Credit Union SA
Queensland Country Bank
Teachers Mutual Bank
Credit Union SA
Most Reputable Bank Credit Union SA
Heritage Bank
Teachers Mutual Bank
Teachers Mutual Bank
Most Trusted Major Bank ANZ
Commonwealth Bank
NAB
ANZ
Most Trusted Bank Credit Union SA
Teachers Mutual Bank
Up
Up
Financial Products Awards
Award Finalists Winner
Most Recommended Home Loan (Major Bank)
ANZ
Commonwealth Bank
Westpac
ANZ
Most Recommended
Home Loan
Newcastle Permanent
People's Choice
UBank
Newcastle Permanent
Most Recommended Owner Occupier Home Loan
(Major Bank)
ANZ
Commonwealth Bank
NAB
ANZ
Most Recommended Investor Home Loan (Major Bank) ANZ
Commonwealth Bank
Westpac
ANZ
Most Recommended First Home Buyers Loan
(Major Bank)
ANZ
Commonwealth Bank
Westpac
ANZ
Most Recommended
Owner Occupier Home Loan
Newcastle Permanent
People's Choice
UBank
UBank
Most Recommended Investor Home Loan Bendigo Bank
ING
Macquarie Bank
Bendigo Bank
Most Recommended First Home Buyers Loan Bendigo Bank
ING
ME
ME
Most Recommended
Personal Loan
ANZ
Arab Bank
Australian Military Bank
ANZ
Most Recommended
Everyday Account
Bank First
BankVic
Credit Union SA
BankVic
Most Recommended Online Savings Account Bank First
P&N Bank
Teachers Mutual Bank

P&N Bank
Most Recommended
Deposit Account
Credit Union SA
Regional Australia Bank
Teachers Mutual Bank
Credit Union SA
Most Recommended
Credit Card (Major Bank)
ANZ Rewards Travel Adventures
CommBank Low Fee Gold Credit Card
NAB Premium Card
NAB Premium Card
Most Recommended
Credit Card
Bendigo Bank Low Rate MasterCard
Teachers Mutual Bank
Qantas American Express Ultimate
Teachers Mutual
Most Recommended Industry Superannuation Fund AustralianSuper
Cbus Super
UniSuper
Cbus Super
Most Recommended
Superannuation Fund
Australian Ethical Super
NAB
QSuper
QSuper
Insurance Awards
Award Finalists Winners
Most Recommended Commercial insurer
Elders
RACV
WFI
WFI Insurance
Most Recommended
General Insurer
RAA
RAC
Shannons
RAA
Best Motor Insurance
(NSW)
Apia
Shannons
Suncorp
Apia
Best Motor Insurance
(VIC)
CommInsure
Shannons
Youi
Shannons
Best Motor Insurance
(QLD)

Apia
RACQ
Woolworths
Apia
Best Motor Insurance
(SA)

Apia
RAA
Youi
Apia
Best Motor Insurance
(WA)
Apia
RAC
Shannons
RAC
Best Motor Insurance
(TAS)
AAMI
RACT

RACT
Best Motor Insurance
(ACT)
AAMI
Allianz
NRMA
NRMA
Best Home Insurance
(NSW)
Apia
NRMA
Suncorp
Apia
Best Home Insurance
(VIC)
CGU
CommInsure
RACV
CGU
Best Home Insurance
(QLD)
Apia
QBE
RACQ
RACQ
Best Home Insurance
(SA)
Apia
CGU
RAA
Apia
Best Home Insurance
(WA)
Apia
RAC
QBE
RAC
Best Home Insurance
(TAS)
AAMI
RACT

RACT
Best Home Insurance
(ACT)

AAMI
Allianz
NRMA
NRMA
Best Travel Insurance AAMI
Allianz
Cover-More
Cover-More
Best Life Insurance Allianz
ANZ
NAB
NAB

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