The 2019 DBM Australian Financial Awards were presented in Sydney yesterday, recognising the best of the Australian financial sector as chosen by over 80,000 of its retail and business customers. The awards are based entirely on customer feedback and ratings of their own financial providers throughout 2018.

Bendigo Bank was a big winner on the day, taking home 5 business banking awards including the prestigious Most Recommended Business Bank award. Among other highly regarded awards, Greater Bank became the Most Recommended Customer-owned Bank while ING was the Most Recommended Bank, both in the retail banking classification.

In the major bank classification, NAB finished with 4 retail banking awards including the coveted Most Recommended Major Bank prize, as well as one business banking accolade. CBA took home 4 awards across both business and consumer categories including the Most Innovative Major Bank, while Westpac won 3 for business banking one of which being the prestigious Most Recommended Major Business Bank. ANZ meanwhile became Australia’s Most Recommended Institutional Bank, and was recognised for offering the Most Recommended Home Loan for a major bank.

DBM Consultants Managing Director Dhruba Gupta said of the winners: “we are very pleased to be recognising and celebrating the best performers in financial services as judged by their own customers.  They have had to deliver consistently high performance throughout 2018 to be able to win the top position among their peers.”

Rabobank became Australia’s Most Recommended Agribusiness Bank, while RAA won the Most Recommended General Insurer. Across superannuation and health insurance, QSuper was the Most Recommended Non-Industry Superannuation fund, while CBUS Super claimed the Industry Superannuation fund category. TUH Health Fund was the Most Recommended Members-own Private Health Insurer.

The winners of the above awards (and more below) were selected using Consumer Atlas and The Business Financial Services Monitor (BFSM). Collecting feedback from over 80,000 Australian financial customers across both retail and business categories, these programs are the largest and most comprehensive financial customer research surveys in Australia.

See how winners celebrated their achievement here:

Greater Bank – Most Recommended Customer-owned Bank

RAA – Most Recommended General Insurer

View the full list of winners below and visit the DBM Australian Financial Awards website to check out the photo gallery.

BUSINESS BANKING

1. Best Major Digital Business Bank

   Westpac

2. Best Digital Business Bank

   Bendigo Bank

3. Most Competitive Major Business Bank

   NAB

4. Most Competitive Business Bank

   Bendigo Bank

5. Best Business Relationship Managers (Major Bank)

   Westpac

6. Best Business Relationship Managers

   Bendigo Bank

7. Best Business Customer Service (Major Bank)

   Commonwealth Bank

8. Best Business Customer Service

   Bendigo Bank

9. Most Recommended Agribusiness Bank

   Rabobank

10. Most Recommended Institutional Bank

    ANZ

11. Most Recommended Major Business Bank

    Westpac

12. Most Recommended Business Bank

    Bendigo Bank

RETAIL BANKING

1. Best Major Digital Bank

   Commonwealth Bank

2. Best Digital Bank

   Police Bank

3. Most Innovative Major Bank

   Commonwealth Bank

4. Most Innovative Bank

   ING

5. Most Competitive Major Bank

   NAB

6. Most Competitive Bank

   ING

7. Most Recommended Credit Card (Major Bank)

   Commonwealth Bank

8. Most Recommended Credit Card

   Teachers Mutual Bank

9. Most Recommended Home Loan (Major Bank)

   ANZ

10. Most Recommended Home Loan

    People’s Choice Credit Union

11. Best Personal Bankers (Major Bank)

    Westpac

12. Best Customer Service (Major Bank)

    NAB

13. Best Customer Service

    Credit Union SA

14. Most Recommended Industry Superannuation Fund

    Cbus

15. Most Recommended Non-Industry Superannuation Fund

    QSuper

16. Most Recommended Major Private Health Insurer

    Apia

17. Most Recommended Members-owned Private Health Insurer

    TUH Health Fund

18. Most Recommended General Insurer

    RAA

19. Most Reputable Major Bank

    NAB

20. Most Reputable Bank

    Credit Union SA

21. Most Recommended Major Bank

    NAB

22. Most Recommended Bank

    ING

23. Most Recommended Customer-owned Bank

    Greater Bank

For enquiries or more details please contact:

James McNeill

Marketing Communications

DBM Consultants

0431375023 jmcneill@dbmcons.com.au