Customised Research Services

DBM provides expert insights to every professional from strategists to marketers, product and customer experience experts, stakeholders in the government and public sector, even in-house researchers and analysts. We always aim to improve our client’s understanding of the environment in which they compete or operate in.

Our team of Quantitative and Qualitative professionals are QPMR, AMSRS and ESOMAR accredited and offer a wide range of services suitable for any challenge.

Net Promoter Score (NPS)

Net Promoter Score (NPS)

We are the leaders in NPS, engaged by the most successful organisations in Australia. Learn how to improve your strategic and transactional NPS.
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Voice of Customer

Voice of Customer

Learn more about your customer relationships via multiple angles with our ‘voice-of-customer’ programs.
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Loyalty & Satisfaction

Loyalty & Satisfaction

Unpacking functional and emotional drivers of loyalty and satisfaction, helping you to maximise share of wallet and reduce churn.
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Pricing & Forecasting

Pricing & Forecasting

The latest analytical methods to deliver pricing models, bundle optimisation and demand forecasting for competitive markets and specialised segments.
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Segmentation

Segmentation

Advanced methods for identifying and locating target segments and personas. Engage your target audiences with compelling messages.
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Brand Health Monitors

Brand Health Monitors

Analytical and qualitative techniques to measure and track brand SWOT using proven success KPIs, maintaining or lifting your position.
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Ideas & Communications

Ideas & Communications

Testing of ideas, concepts, CVPs, ATL and BTL advertising using advanced qualitative and quantitative methods to uncover the ‘why’.
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B2B Stakeholder Research

B2B Stakeholder Research

Research with B2B, government and industry stakeholders across all levels up to C-Suite, key decision makers and supply chain influencers.
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Data Fusion

Data Fusion

We use best practice matching and scoring algorithms to append survey variables to your big data, providing you with a 360 perspective.
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Powered by Specialist Teams

DBM would not be successful without its sizeable analytics, data visualisation and operations teams. Our research experts ensure projects are executed in a timely manner and in accordance with industry best-practice and quality assurance stipulations.

Advanced Analytics & Marketing Science

Team of specialists undertaking complex statistical analyses to power insights. This team leverages their extensive understanding of marketing and KPI frameworks.

Data Visualisation

Team of reporting solutions specialists providing visually impactful and engaging dashboards and reports, using data visualisation platforms including Tableau and Dapresy.

Operations

Our call centre includes 110 CATI stations and 250 interviewers, using best practice recruitment and engagement methods.

Discuss your needs with our team

Melbourne

(03) 8809 5333

5-7 Guest Street, Hawthorn, VIC, 3122, Australia

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Sydney

(02) 9246 2020

Suite 34, Level 3, 110 Sussex Street Sydney NSW 2000

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