DBM provides expert insights to every professional from strategists to marketers, product and customer experience experts, stakeholders in the government and public sector, even in-house researchers and analysts. We always aim to improve our client’s understanding of the environment in which they compete or operate in.
Our team of Quantitative and Qualitative professionals are QPMR, AMSRS and ESOMAR accredited and offer a wide range of services suitable for any challenge.
Net Promoter Score (NPS)
Net Promoter Score (NPS)We are the leaders in NPS, engaged by the most successful organisations in Australia. Learn how to improve your strategic and transactional NPS.
Voice of Customer
Voice of CustomerLearn more about your customer relationships via multiple angles with our ‘voice-of-customer’ programs.
Loyalty & Satisfaction
Loyalty & SatisfactionUnpacking functional and emotional drivers of loyalty and satisfaction, helping you to maximise share of wallet and reduce churn.
Pricing & Forecasting
Pricing & ForecastingThe latest analytical methods to deliver pricing models, bundle optimisation and demand forecasting for competitive markets and specialised segments.
SegmentationAdvanced methods for identifying and locating target segments and personas. Engage your target audiences with compelling messages.
Brand Health Monitors
Brand Health MonitorsAnalytical and qualitative techniques to measure and track brand SWOT using proven success KPIs, maintaining or lifting your position.
Ideas & Communications
Ideas & CommunicationsTesting of ideas, concepts, CVPs, ATL and BTL advertising using advanced qualitative and quantitative methods to uncover the ‘why’.
B2B Stakeholder Research
B2B Stakeholder ResearchResearch with B2B, government and industry stakeholders across all levels up to C-Suite, key decision makers and supply chain influencers.
Data FusionWe use best practice matching and scoring algorithms to append survey variables to your big data, providing you with a 360 perspective.
Powered by Specialist Teams
DBM would not be successful without its sizeable analytics, data visualisation and operations teams. Our research experts ensure projects are executed in a timely manner and in accordance with industry best-practice and quality assurance stipulations.
Advanced Analytics & Marketing Science
Team of specialists undertaking complex statistical analyses to power insights. This team leverages their extensive understanding of marketing and KPI frameworks.
Team of reporting solutions specialists providing visually impactful and engaging dashboards and reports, using data visualisation platforms including Tableau and Dapresy.
Our call centre includes 110 CATI stations and 250 interviewers, using best practice recruitment and engagement methods.