The 2019 DBM Australian Financial Awards were presented in Sydney yesterday, recognising the best of the Australian financial sector as chosen by over 80,000 of its retail and business customers. The awards are based entirely on customer feedback and ratings of their own financial providers throughout Read Article
Findings from ME Bank’s 15th bi-annual Household Financial Comfort report (HFCR), conducted by DBM Consultants have shown that the Australian financial inequality gap has grown smaller for the first time in seven years. According to ME Bank, the HFCR over time has shown that financial comfort between Read Article
Trust in Australia’s big banks is at an all-time low and rightly so given all that has played out at the Banking Royal Commission. Based on data from DBM Consultants, over two-thirds of Australians would like the Commission to be extended, even after the many Read Article
I can easily cite the statistics on women in the workplace. I know that it is a complex issue with different forces at play such as the narrow and leaky pipelines (not enough women enter an industry or quit early), the sticky floor (not enough Read Article
New findings show an estimated 220,000 Australians intend to switch Private Health Insurance funds in the next 12 months. Results from DBM Consultants Consumer Atlas, a survey of 62,400 Australians will be disconcerting for many Private Health insurance providers as they chase membership growth in Read Article
Increasing numbers of superannuation customers are expressing their dissatisfaction with AMP as the wealth giant’s Net Promoter Score (NPS*) has plunged even further, now sitting 13 points lower than at the beginning of the year. These findings from Consumer Atlas, a survey of Read Article
AMP’s Net Promoter Score (NPS*) has plummeted 10 points since the beginning of the year among the wealth giant’s superannuation and retirement customers. The NPS metric reflects customer willingness to recommend AMP and is a lead indicator of future revenue. These findings from Consumer Atlas, Read Article
According to the latest Consumer Atlas results, financial institutions separate from the Big 4 are missing out on future opportunities among Australia’s Generation Z. This now critical generation are aged 14-22 years old, typically employed and already holding well-formed opinions and preferences about the world Read Article
Research by DBM Consultants using Consumer ATLAS data reveals that half (48%) of the 9 million Australians holding both a home and motor insurance policy miss out on multi-policy discounts by failing to bundle these products with the same insurer. NRMA has the most brand Read Article
New results from DBM Consultants show that market share and customer loyalty for the Big 4 banks is highest amongst new residents settling in Australia. In the 12 months to May 2018, 83% of new arrivals in the last 2 years nominated one of the Read Article