As chosen by Australia’s financial services customers, powered by DBM

Australian Financial Awards 2019

In 2018, DBM reached out to over 80,000 Australian consumers and business owners in the largest financial research programs in the country, asking about their experiences with their financial institution and related products. Please join us in celebrating the achievements of the institutions named best in their class by their customers.

Featuring Richard Holden, speaking on the topic – ‘Meeting customer expectations post Hayne’s Royal Commission report’, Richard is a professor of economics at UNSW Business School and one of Australia’s leading economists. Professor Holden received a PhD from Harvard University and was a faculty member at MIT and the University of Chicago before returning to Australia.

He has published in the leading economics journals such as the Quarterly Journal of Economics and American Economic Review. His popular writings have appeared in outlets such as the New York Times, Australian Financial Review, The Australian and The Conversation.

He is a fellow of the Econometric Society, and of the Academy of Social Sciences in Australia.


27th February 2019, 12pm - 2pm

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L’aqua, Rooftop level, Cockle Bay Wharf, Darling Park, Sydney NSW 2000

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The 2019 List of Awards


  1. Best Major Digital Business Bank
  2. Best Digital Business Bank
  3. Most Competitive Major Business Bank
  4. Most Competitive Business Bank
  5. Best Business Relationship Managers (Major Bank)
  6. Best Business Relationship Managers
  7. Best Business Customer Service (Major Bank)
  8. Best Business Customer Service
  9. Most Recommended Agribusiness Bank
  10. Most Recommended Institutional Bank
  11. Most Recommended Major Business Bank
  12. Most Recommended Business Bank


  1. Best Major Digital Bank
  2. Best Digital Bank
  3. Most Innovative Major Bank
  4. Most Innovative Bank
  5. Most Competitive Major Bank
  6. Most Competitive Bank
  7. Most Recommended Credit Card (Major Bank)
  8. Most Recommended Credit Card
  9. Most Recommended Home Loan (Major Bank)
  10. Most Recommended Home Loan
  11. Best Personal Bankers (Major Bank)
  12. Best Customer Service (Major Bank)
  13. Best Customer Service
  14. Most Recommended Industry Superannuation Fund
  15. Most Recommended Non-Industry Superannuation Fund
  16. Most Recommended Major Private Health Insurer
  17. Most Recommended Members-owned Private Health Insurer
  18. Most Recommended General Insurer
  19. Most Reputable Major Bank
  20. Most Reputable Bank
  21. Most Recommended Major Bank
  22. Most Recommended Bank
  23. Most Recommended Customer-owned Bank

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