In 2018, DBM reached out to over 80,000 Australian consumers and business owners in the largest financial research programs in the country, asking about their experiences with their financial institution and related products. Please join us in celebrating the achievements of the institutions named best in their class by their customers.
Featuring Richard Holden, speaking on the topic – ‘Meeting customer expectations post Hayne’s Royal Commission report’, Richard is a professor of economics at UNSW Business School and one of Australia’s leading economists. Professor Holden received a PhD from Harvard University and was a faculty member at MIT and the University of Chicago before returning to Australia.
He has published in the leading economics journals such as the Quarterly Journal of Economics and American Economic Review. His popular writings have appeared in outlets such as the New York Times, Australian Financial Review, The Australian and The Conversation.
He is a fellow of the Econometric Society, and of the Academy of Social Sciences in Australia.