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DBM tracks financial services usage and behaviour monthly (for both businesses and consumers) via our DBM Atlas program. Since April, we have also introduced a COVID-19 Insights Module to understand the impacts the pandemic is having on consumers and businesses, and the role financial institutions are playing in supporting their customers through the crisis.

View the headline insights in the August 2020 update (based on data to end July 2020) below:

  • Business and consumer sentiment remains well below the long-term average
  • Around 1 in 3 businesses and consumers have directly experienced negative financial impacts during the pandemic
  • 1 in 5 businesses and 1 in 10 consumers have reached out to their financial institutions for support, although a significant proportion of those most in need are yet to ask for help
  • Most requests for support have been granted, and satisfaction ratings are positive

Download the full report here

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