The 2019 DBM Australian Financial Awards were presented in Sydney yesterday, recognising the best of the Australian financial sector as chosen by over 80,000 of its retail and business customers. The awards are based entirely on customer feedback and ratings of their own financial providers throughout 2018.

Bendigo Bank was a big winner on the day, taking home 5 business banking awards including the prestigious Most Recommended Business Bank award. Among other highly regarded awards, Greater Bank became the Most Recommended Customer-owned Bank while ING was the Most Recommended Bank, both in the retail banking classification.

In the major bank classification, NAB finished with 4 retail banking awards including the coveted Most Recommended Major Bank prize, as well as one business banking accolade. CBA took home 4 awards across both business and consumer categories including the Most Innovative Major Bank, while Westpac won 3 for business banking one of which being the prestigious Most Recommended Major Business Bank. ANZ meanwhile became Australia’s Most Recommended Institutional Bank, and was recognised for offering the Most Recommended Home Loan for a major bank.

DBM Consultants Managing Director Dhruba Gupta said of the winners: “we are very pleased to be recognising and celebrating the best performers in financial services as judged by their own customers.  They have had to deliver consistently high performance throughout 2018 to be able to win the top position among their peers.”

Rabobank became Australia's Most Recommended Agribusiness Bank, while RAA won the Most Recommended General Insurer. Across superannuation and health insurance, QSuper was the Most Recommended Non-Industry Superannuation fund, while CBUS Super claimed the Industry Superannuation fund category. TUH Health Fund was the Most Recommended Members-own Private Health Insurer.

The winners of the above awards (and more below) were selected using Consumer Atlas. Collecting feedback from over 80,000 Australian financial customers across both retail and business categories, these programs are the largest and most comprehensive financial customer research surveys in Australia.

See how winners celebrated their achievement here:

Greater Bank - Most Recommended Customer-owned Bank

RAA - Most Recommended General Insurer

Rabobank - Most Recommended Agribusiness Bank 

TUH Health Fund - Most Recommended Members-own Private Health Insurer

Bendigo Bank - Best Digital Business Bank, Most Competitive Business Bank, Best Business Relationship Managers, Best Business Customer Service, Most Recommended Business Bank

CBUS Super - Most Recommended Industry Super Fund 

View the full list of winners below and visit the DBM Australian Financial Awards website to check out the photo gallery.


  1. Best Major Digital Business BankWestpac
  2. Best Digital Business BankBendigo Bank
  3. Most Competitive Major Business BankNAB
  4. Most Competitive Business BankBendigo Bank
  5. Best Business Relationship Managers (Major Bank)Westpac
  6. Best Business Relationship ManagersBendigo Bank
  7. Best Business Customer Service (Major Bank)Commonwealth Bank
  8. Best Business Customer ServiceBendigo Bank
  9. Most Recommended Agribusiness BankRabobank
  10. Most Recommended Institutional BankANZ
  11. Most Recommended Major Business BankWestpac
  12. Most Recommended Business BankBendigo Bank


  1. Best Major Digital BankCommonwealth Bank
  2. Best Digital BankPolice Bank
  3. Most Innovative Major BankCommonwealth Bank
  4. Most Innovative BankING
  5. Most Competitive Major BankNAB
  6. Most Competitive BankING
  7. Most Recommended Credit Card (Major Bank)Commonwealth Bank
  8. Most Recommended Credit CardTeachers Mutual Bank
  9. Most Recommended Home Loan (Major Bank)ANZ
  10. Most Recommended Home LoanPeople’s Choice Credit Union
  11. Best Personal Bankers (Major Bank)Westpac
  12. Best Customer Service (Major Bank)NAB
  13. Best Customer ServiceCredit Union SA
  14. Most Recommended Industry Superannuation FundCbus
  15. Most Recommended Non-Industry Superannuation FundQSuper
  16. Most Recommended Major Private Health InsurerApia
  17. Most Recommended Members-owned Private Health InsurerTUH Health Fund
  18. Most Recommended General InsurerRAA
  19. Most Reputable Major BankNAB
  20. Most Reputable BankCredit Union SA
  21. Most Recommended Major BankNAB
  22. Most Recommended BankING
  23. Most Recommended Customer-owned BankGreater Bank

For enquiries or more details please contact:

James McNeill

Marketing Communications

DBM Consultants

0431375023 jmcneill@dbmcons.com.au

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