Month: August 2018

AMP’s Net Promoter Score (NPS*) has plummeted 10 points since the beginning of the year among the wealth giant’s superannuation and retirement customers. The NPS metric reflects customer willingness to recommend AMP and is a lead indicator of future revenue. These findings from Consumer Atlas, Read Article

According to the latest Consumer Atlas results, financial institutions separate from the Big 4 are missing out on future opportunities among Australia’s Generation Z. This now critical generation are aged 14-22 years old, typically employed and already holding well-formed opinions and preferences about the world Read Article