DBM’s thinking and the insights were excellent. They were also very adept at leveraging findings from different studies to provide additional learnings and contextualisation.

Former Head of Group Market Research

Westpac Banking Group

DBM has demonstrated their ability to deliver a range of services including a strategic Net Promoter Score and a driver analysis on a range of customer feedback metrics, to deliver actionable insights and presentations to stakeholders.

Senior Manager

Major Australian University

The insights DBM brought to life have informed how we’re meeting the needs of our customers

Senior Manager

Australia’s Largest Insurer

Focus groups were moderated expertly by DBM, and their fact based insights provided clear guidance on next steps.

Consultant

International Travel Insurance Provider