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Consumer Atlas

Australia's largest consumer financial services survey with over 60,000 interviews per annum. Revealing insights on banking, insurance, superannuation and more.

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Business Financial Services Monitor

Australia's largest ongoing B2B financial services research study, revealing insights from key decision makers in businesses and corporations of all sizes.

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We're research experts with experience across multiple industries. Get in touch to find out how we can improve your business.

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DBM Insights

The DBM Newsletter

July 2019

In Melbourne and Sydney on the 3rd and 4th of September 2019 DBM will conduct another breakfast seminar tour, where Paul Zhou, CEO of our partner in Shanghai - The Illuminera Group, will demonstrate the challenges and opportunities of digitalization...

June 2019

Throughout May and June our Executive Chairman Dr. Chris Riquier - fresh from completing his PhD examining brand image measurement, has toured Melbourne, Sydney and Brisbane - challenging brand research in its current forms...

April 2019

At the end of February, we held the 2019 DBM Australian Financial Awards event in Sydney, and there was an impressive, 100% recorded attendance of representatives from many banks, credit card, insurance and wealth organisations...

Client Testimonials

DBM is a specialist research insights agency with over 25 years worth of experience and expertise in consumer and business services. Hear from some of our satisfied clients below

DBM’s thinking and the insights were excellent. They were also very adept at leveraging findings from different studies to provide additional learnings and contextualisation.

Former Head of Group Market Research

Westpac Banking Group

DBM has demonstrated their ability to deliver a range of services including a strategic Net Promoter Score and a driver analysis on a range of customer feedback metrics, to deliver actionable insights and presentations to stakeholders.

Senior Manager

Major Australian University

The insights DBM brought to life have informed how we’re meeting the needs of our customers

Senior Manager

Australia’s Largest Insurer

Focus groups were moderated expertly by DBM, and their fact based insights provided clear guidance on next steps.

Consultant

International Travel Insurance Provider