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For over 25 years we've provided strategic, data-driven advice to businesses - inspiring outstanding customer experiences

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Consumer Atlas

Australia's largest consumer financial services survey with over 60,000 interviews per annum. Revealing insights on banking, insurance, superannuation and more.

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Business Financial Services Monitor

Australia's largest ongoing B2B financial services research study, revealing insights from key decision makers in businesses and corporations of all sizes.

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Tailored Solutions

We're research experts with experience across multiple industries. Get in touch to find out how we can improve your business.

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DBM Insights

The DBM Newsletter

August 2019

We've reviewed the current rankings across our 35 award categories since our ceremony in February 2019. The findings so far are intriguing, we've seen brands that have ranked highest slipping away, while others retain their top spot...

July 2019

In Melbourne and Sydney on the 3rd and 4th of September 2019 DBM will conduct another breakfast seminar tour, where Paul Zhou, CEO of our partner in Shanghai - The Illuminera Group, will demonstrate the challenges and opportunities of digitalization...

June 2019

Throughout May and June our Executive Chairman Dr. Chris Riquier - fresh from completing his PhD examining brand image measurement, has toured Melbourne, Sydney and Brisbane - challenging brand research in its current forms...

Client Testimonials

DBM is a specialist research insights agency with over 25 years worth of experience and expertise in consumer and business services. Hear from some of our satisfied clients below

DBM’s thinking and the insights were excellent. They were also very adept at leveraging findings from different studies to provide additional learnings and contextualisation.

Former Head of Group Market Research

Westpac Banking Group

DBM has demonstrated their ability to deliver a range of services including a strategic Net Promoter Score and a driver analysis on a range of customer feedback metrics, to deliver actionable insights and presentations to stakeholders.

Senior Manager

Major Australian University

The insights DBM brought to life have informed how we’re meeting the needs of our customers

Senior Manager

Australia’s Largest Insurer

Focus groups were moderated expertly by DBM, and their fact based insights provided clear guidance on next steps.

Consultant

International Travel Insurance Provider